Privacy Policy

Last Updated: JANUARY 2026

1. Overview

Florences Houses LLC. – A Better Place (“Florences Houses LLC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect, use, and protect your Personal Information when you visit our website at

https://florenceshouse.com

or otherwise use our services and platform (collectively referred to as the "Platform").

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Information may only be shared with subcontractors in support services, such as customer service.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By accessing or using the Platform, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform. We reserve the right to modify this Privacy Policy at any time. Your continued use of the Platform after changes are made constitutes your acceptance of those changes.

This Privacy Policy is subject to and governed by the Florences House Terms of Service. Our services are described further in our Terms of Service.

2. Information We Collect

Florences House collects both

Personal Information

and

Non-Personal Information

to operate effectively and improve the Platform.

Personal Information

Information that identifies you as an individual, such as:

Full nameEmail addressTelephone numberAddressEmergency contact information (for residents)Application details (if applying for residency)

Non-Personal Information

Data that does not identify you personally, including:

Browser and device informationIP addressDemographic dataUsage statistics

How We Collect Information

We collect data:

Directly from you: When you complete forms, contact us, or apply for residence.Automatically: Through cookies, tracking pixels, and other website technologies.From third parties: Such as service providers assisting us with scheduling, analytics, or communication.

3. How We Use Your Information

We use the information collected for the following purposes:

Platform Functionality and Development

To maintain and improve the Platform and its servicesTo personalize user experienceTo enhance website usability and performance

Customer Support

To respond to questions or requestsTo process sober living applications and manage resident careTo send confirmations and follow-ups

Business Operations

For internal record keepingFor legal compliance, audits, or security monitoringTo protect the health and safety of residents and staff

Communications

To contact you about your application or inquiry To send updates or administrative notices To send promotional messages if you've opted in

Analytics and Advertising

To measure site performance and user engagement To improve our content and service offerings

4. Sharing Your Information

Florences House does not sell your Personal Information. We only share information under the following conditions:

With Service Providers

We may share data with trusted third-party providers who assist us in delivering our services (e.g., hosting, analytics, application support).

For Legal Compliance

We may disclose your information to comply with legal obligations or law enforcement requests.

In Business Transactions

In the event of a merger or acquisition, your information may be transferred to the successor organization.

With Your Consent

If you give us explicit permission, we may share your data as specified in that consent.

5. Your Choices and Rights

You have the right to:

Request access to your personal informationCorrect or update your informationWithdraw consent for marketing communicationsRequest deletion of your data (subject to legal requirements)

To exercise these rights, please contact us using the information below.

6. Data Protection

We use appropriate physical, technical, and administrative measures to safeguard your data against unauthorized access, misuse, or disclosure.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

9. Changes to This Privacy Policy

Florences House may update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Please review this policy periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, contact us at:

📧

Email:[email protected]

📞

Phone:

218-227-1075
🌐

Website:

https://florenceshouse.com